Equiply - FAQ by SchemaPlus

Question 1

Can I cancel my booking if my plans change?

Accepted Answer

Yes. We understand travel plans can shift unexpectedly. If your flight is cancelled or your schedule changes, simply email us at hello@equiply.es as soon as possible. We’ll cancel your booking at no charge. However, if our driver arrives at your accommodation and no one is there — and we weren’t notified in advance — a no-show fee equal to one day’s rental will apply.

Question 2

Is there a minimum rental period?

Accepted Answer

Yes. All rentals have a 3-day minimum. This allows us to provide free delivery and pickup in Madrid and Barcelona. If you return the items before three days, the minimum charge still applies. You can easily extend your rental later, subject to availability.

Question 3

Can I return items early or extend my rental?

Accepted Answer

Of course. If you’d like to extend your rental, just contact us — we’ll check availability and add extra days at the regular daily rate. If you return items earlier than expected after the 3-day minimum, any unused days beyond that will be refunded to your original payment method within 10 business days.

Question 4

How does delivery and pickup work?

Accepted Answer

We offer free delivery and pickup to hotels, Airbnbs, and vacation rentals in central Madrid and Barcelona. For airport or cruise-port service, a small extra fee applies. Please make sure your delivery details are accurate and let us know if your travel plans change, so we can adjust your delivery time.

Question 5

Do I need to pay a security deposit?

Accepted Answer

Usually, no. Most baby and pet items do not require a deposit. However, some higher-value equipment — such as premium strollers, travel cots, or mobility aids — may include a small refundable deposit, clearly displayed before checkout. Deposits (or, if necessary, additional charges) may cover damage due to misuse, missing parts, or unreturned accessories. In cases of total loss or theft, charges can extend up to the item’s full replacement value.

Question 6

What should I do when my rental items arrive?

Accepted Answer

Please inspect all items on delivery and report any issues immediately. Our team will fix or replace anything that isn’t right. If no issues are reported upon delivery and damage is later discovered, repair costs may apply at return.

Question 7

What happens if something is damaged or lost?

Accepted Answer

If an item is damaged, missing, or returned incomplete, we may apply a fee for repair or replacement. For total loss, theft, or non-return, the charge may reach the full replacement value of the item. We always communicate clearly before applying any charges — our goal is fairness and transparency.

Question 8

How should I use the rented equipment?

Accepted Answer

Please use all equipment as intended and follow basic safety guidance — for example, ensuring car seats are installed correctly and used in line with Spanish safety regulations. Late returns may incur additional daily fees. By completing a booking, you confirm that you’ve read and accepted Equiply’s rental terms and conditions.

Question 9

Who should I contact for questions or help?

Accepted Answer

You can reach us anytime at hello@equiply.es. Our team is happy to assist with bookings, changes, or any concerns about your rental.

Question 10

What is the Equiply Rental Protection Plan?

Accepted Answer

The Rental Protection Plan is an optional add-on that protects you from unexpected costs if your rented equipment is accidentally damaged, lost, or stolen during your stay. It’s designed to give you peace of mind and reduce your financial responsibility while using baby, pet, or mobility equipment in Spain.

Question 11

Is the protection plan mandatory?

Accepted Answer

No. The plan is optional but highly recommended. If you choose not to add it, you’ll be fully responsible for any loss or damage to the rented items, up to their full replacement value.

Question 12

What does the plan cover?

Accepted Answer

The Rental Protection Plan covers: • Accidental damage from normal, responsible use (e.g., scratches, small parts breaking). • Theft, as long as the item was properly secured and used according to our rental terms. • Full loss coverage, up to the retail value of the item, with valid documentation and a police report. • Weather-related damage, if the item wasn’t intentionally left outside overnight or in unsafe conditions (e.g., rain or heat). This protection allows families and travellers to use equipment confidently without worrying about small accidents or unforeseen incidents.

Question 13

What isn’t covered by the plan?

Accepted Answer

The plan does not cover: • Damage from misuse, negligence, or improper handling (e.g., forcing folding parts, leaving items outdoors). • Theft if the equipment was left unattended, unlocked, or in an open area. • Intentional damage or fraudulent claims. • Missing accessories like straps, clips, or adapters not returned with the main item. • Any personal injury, medical expenses, or third-party liability — these are not included in this plan. This protection is limited to the rented equipment itself and does not replace travel or medical insurance.

Question 14

How much does the Rental Protection Plan cost?

Accepted Answer

The protection fee is calculated as a small percentage of your total rental cost, and you’ll see it displayed clearly at checkout. It’s a one-time fee that covers your entire rental period and cannot be refunded once your booking is confirmed.

Question 15

What should I do if something happens to the equipment?

Accepted Answer

If your rented item is damaged, lost, or stolen, contact us immediately at hello@equiply.es. • For theft, you must provide a police report. • For damage, share photos and details of what happened. We’ll review the situation and guide you through the claim process quickly and fairly.

Question 16

What happens if I decline the protection plan?

Accepted Answer

If you choose not to add the plan, you’ll be fully liable for the full repair or replacement cost of any damaged or lost item. This can be expensive, especially for high-value products like mobility aids or premium baby gear. That’s why we strongly recommend adding the protection plan at checkout — it’s a small cost for significant peace of mind.

Question 17

Does the plan include personal or travel insurance?

Accepted Answer

No. This plan is a limited damage waiver, not an insurance policy. It does not include medical, travel, or third-party liability coverage. If you need broader coverage for your trip, we suggest arranging separate travel insurance before you arrive in Spain.

Question 18

How long does the protection plan last?

Accepted Answer

The plan is valid for the duration of your rental period only. It starts on the first day of your rental and ends when we collect the equipment. It cannot be transferred, extended, or refunded once the rental begins.

Question 19

How do I add the Rental Protection Plan to my booking?

Accepted Answer

You can add it during checkout on the Equiply website. Simply select the “Rental Protection Plan” option before completing your payment, and the small protection fee will be automatically added to your total.

Question 20

What is Equiply?

Accepted Answer

Equiply is a family, pet, and mobility equipment rental service based in Spain. We help travellers visiting Madrid and Barcelona rent high-quality baby gear, pet accessories, and mobility aids without the inconvenience of transporting them internationally. Whether you’re travelling with young children, pets, or older relatives, Equiply delivers everything directly to your hotel, Airbnb, or residence — clean, reliable, and ready to use.

Question 21

How does the rental process work?

Accepted Answer

Booking is entirely online and takes just a few minutes. Select the items you need, choose your rental dates, and enter your delivery details. Our team delivers the equipment to your accommodation before or upon arrival, and collects it again at the end of your stay. It’s a simple, flexible solution designed to make travel in Spain easier for visiting families and pet owners.

Question 22

Where do you deliver?

Accepted Answer

Equiply currently serves Madrid and Barcelona. Delivery and pickup within city centres are free of charge. We can also arrange deliveries to airports, cruise ports, or nearby areas for a small additional fee. Wherever you’re staying, we’ll ensure your items are waiting for you when you arrive.

Question 23

What is the minimum rental period?

Accepted Answer

All rentals have a three-day minimum. This allows us to provide complimentary delivery and pickup while keeping pricing competitive. If items are returned earlier than three days, the standard minimum charge still applies.

Question 24

Who uses Equiply?

Accepted Answer

Equiply serves international travellers — particularly families and pet owners from the USA, Canada, and Europe — who prefer to travel light. Many of our customers visit Spain for holidays, extended stays, or family visits and prefer renting quality equipment locally instead of purchasing or carrying it from abroad. We also assist local residents who occasionally need extra baby gear or mobility equipment for visiting relatives.

Question 25

How can I contact Equiply?

Accepted Answer

Our bilingual support team (English and Spanish) is available to assist you. You can reach us by email at hello@equiply.es, by phone at 1-800-329-9122 (toll-free from the USA and Canada), or locally at +34 656-50-39-31. You can also message us directly via WhatsApp through our website.

Question 26

Why choose Equiply?

Accepted Answer

Equiply was created to make travelling in Spain more comfortable for families, pet owners, and travellers with mobility needs. We offer clean, reliable equipment, flexible rental terms, and a personal, bilingual service. Instead of navigating airports with bulky gear, you can have everything delivered to your door — ready for a stress-free stay in Madrid or Barcelona.

Piano di protezione dell'affitto

✅ Cosa è coperto

❌ Cosa non è coperto

Informazioni importanti

Equiply Spagna 🇪🇸

Assistenza clienti

Contattaci

Let customers speak for us