Equiply - FAQ by SchemaPlus

Question 1

What is Equiply?

Accepted Answer

Equiply is Spain's premier pet travel equipment rental service, specializing in high-quality carriers, car restraints, and travel accessories for cats and dogs. We serve tourists and travelers in Madrid and Barcelona who need professional-grade pet equipment without the hassle and expense of purchasing, packing, and transporting bulky gear internationally.

Question 2

Why should I rent pet equipment instead of buying it?

Accepted Answer

Renting makes financial and practical sense for several reasons. First, there are significant cost savings since quality pet travel gear costs €230-650+ to purchase while our rentals cost a fraction of that for short-term use. You'll avoid airline baggage fees of €50-150+ for oversized or extra luggage, and you can travel light without hauling bulky carriers through airports and hotels. Renting also lets you try before you buy, testing different products to see what works for your pet. You get a compliance guarantee with equipment that meets current Spanish regulations, and there's no storage burden since you return everything when done with no closet clutter at home. Finally, renting gives you access to premium gear, allowing you to use top-tier crash-tested products you might not otherwise purchase.

Question 3

What pet equipment does Equiply offer?

Accepted Answer

Our comprehensive inventory includes equipment for both cats and dogs. For all pets, we offer airline-approved soft-sided carriers that are IATA compliant in various sizes, hard-sided travel crates approved for both airline cabin and cargo, Spanish Metro and bus compliant carriers meeting the 60x35x35cm maximum requirement, and collapsible travel carriers for easy storage during your stay. For dogs specifically, we carry crash-tested two-point harnesses in all sizes with CPS certification where available, DGT-compliant car restraints approved under Spanish traffic law, vehicle barriers and boot partitions, secured transport crates for car boot use, leashes and muzzles compliant with Spanish regulations, and portable water bowls with other travel accessories.

Question 4

How far in advance should I book?

Accepted Answer

We recommend booking at least 5-7 days before your arrival, especially during peak travel seasons including June through September, Easter week, and Christmas holidays. However, we accommodate last-minute rentals whenever inventory allows. Early booking guarantees availability and gives you time to ask questions about your specific needs.

Question 5

Do you offer delivery to hotels or apartments?

Accepted Answer

Yes! We provide free delivery to downtown Madrid and Barcelona within designated zones shown on our website. For locations outside downtown areas including Costa del Sol, Valencia, and suburbs, paid delivery costs €15-50 depending on distance. For hotel or apartment delivery, we coordinate with your accommodation and deliver to the concierge or reception. Deliveries are scheduled in 2-hour windows with text notifications sent 30 minutes before arrival.

Question 6

Can I pick up in Madrid and return in Barcelona (or vice versa)?

Accepted Answer

Absolutely. Collect your equipment in one city and drop it off in the other—we charge a €35 relocation fee between our Madrid and Barcelona locations.

Question 7

What if I don't speak Spanish?

Accepted Answer

No problem! Equiply operates in multiple languages. We offer full service, website, and support in English. Spanish is available as our native language service. French is available for bookings and support. German is available for bookings and support. All staff at Madrid and Barcelona locations speak fluent English.

Question 8

How do I make a reservation?

Accepted Answer

You have three easy options. Online, visit equiply.com to browse inventory, select dates, and book instantly. By phone, call our customer service line where English is spoken for assisted booking. By email, send your travel dates, pet details, and location to hello@equiply.com for a custom quote.

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